etailment, October 19, 2016
The Future of Retail in a Platform World
Tim gave the closing keynote at the etailment Summit in Frankfurt
Every year, Germany’s leading online retailers, including Zalando, Otto Group, and Lidl, meet in Frankfurt at the etailment Summit to discuss the latest technology and business trends affecting their industry. Tim gave the closing keynote and encouraged the 500 attendees not to compete merely on efficiency and convenience terms, but to honor their companies’ heritage and invest in customer intimacy and delight – creating personal, not personalized experiences.
